Terms of Service
1. Agreement to Terms
By accessing or using webXtreme’s services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Offered
WebXtreme provides website design and development services, including:
1. Custom website design and development
2. Website hosting and domain setup assistance
3. Website maintenance and support
4. Social Media Management
3. Project Process
3.1 Consultation
Projects begin with a free consultation to understand your requirements. After consultation, we provide a detailed quote outlining scope, timeline, and pricing.
3.2 Timeline
Standard project timeline is 2–3 days from project start to launch. Delays caused by client feedback or content provision may extend this timeline.
3.3 Revisions
All packages include unlimited revisions during the design phase. Once the design is approved and development begins, major changes may incur additional fees.
4. Payment Terms
4.1 Payment Structure
Standard payment terms:
70% deposit required to begin work
30% final payment due before website launch
Alternative payment plans are available for the Premium package (contact us for details).
4.2 Pricing
All prices are in South African Rand (ZAR) and exclude VAT unless otherwise stated. Prices are valid for 30 days from the quote date.
4.3 Refunds
Deposits are non-refundable once work has commenced. If you are unsatisfied with the final product, we will work with you to resolve issues before requesting final payment.
5. Client Responsibilities
Clients are responsible for:
Providing content (text, images, logos) in a timely manner
Providing timely feedback during design and development phases
Ensuring all content provided is legally owned or licensed
Maintaining website hosting and domain registration (if not managed by us)
Making payments according to agreed terms
6. Intellectual Property
6.1 Client Ownership
Upon full payment, clients own all custom design work, content, and materials created specifically for their project.
6.2 Third-Party Assets
Stock images, fonts, and third-party plugins remain the property of their respective owners. Appropriate licenses are obtained for all commercial use.
6.3 Portfolio Rights
WebXtreme retains the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.
7. Support/Maintenance
7.1 Free Support Period
All projects include 30 days of free support post-launch. This covers:
Bug fixes and technical issues
Training on website management
Minor content updates
7.2 Ongoing Support
Optional ongoing support is available at R800/month after the free period. This includes regular updates, monitoring, and priority support.
8. Warranties/Disclaimers
8.1 Service Warranty
We warrant that all work will be performed in a professional and workmanlike manner. We guarantee that websites will function as specified at the time of launch.
8.2 No Guarantee of Results
While we design websites to be effective, we make no guarantees regarding search engine rankings, traffic levels, or business results. SEO and marketing success depend on many factors beyond website design.
8.3 Third-Party Services
We are not responsible for the performance, availability, or policies of third-party services (hosting providers, domain registrars, etc.).
9. Limitation of Liability
To the fullest extent permitted by law, WebXtreme shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
Our total liability shall not exceed the amount paid by the client for the specific services in question.
10. Project Cancellation
10.1 Client Cancellation
Clients may cancel projects at any time. Deposits (70%) are non-refundable, and clients will be billed for work completed to date at standard hourly rates.
10.2 WebXtreme Cancellation
We reserve the right to cancel projects if:
Payment terms are not met
Client fails to provide necessary materials after reasonable requests
Client engages in abusive or unprofessional behavior
In such cases, completed work will be provided, and a prorated refund may be issued at our discretion.
11. Confidentiality
We agree to keep all client information confidential and will not disclose it to third parties except as necessary to complete the project or as required by law.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.
13. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the modified terms.
14. Contact Information
14. Contact Information
For questions about these Terms of Service, please contact us:
WebXtreme
📧 Email: info@webxtreme.co.za
📞 Phone: 𝟬𝟳𝟮 𝟳𝟴𝟲 𝟳𝟵𝟬𝟬
📍 Location: Cape Town, South Africa
15. Acceptance
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
